If you sent the wrong amount or too late
What happens when a different amount arrives, or your coins arrive after the time limit, and what you can do.
4 stepsReading time: about 3 minutes
Step by step
Step 1 See what arrived
Your swap's page shows the amount that arrived and the amount the swap expected, or that the time limit had passed.
Step 2 Don't send the difference
A second payment doesn't fix the first one, and it can make the swap harder to sort out.
Step 3 Let the partner decide, or contact it
The partner's terms decide what happens: some partners swap what arrived at the current rate, others ask whether to continue or take a refund. Use the button on your swap's page to contact the partner with its swap ID.
Step 4 Ask us if you're unsure
Tap “Contact support” on your swap's page; your swap ID is filled in. We help you reach the partner and understand its answer.
If something goes wrong
If the time limit has passed and you haven't sent anything
Don't send now. Nothing happens: start a new swap when you're ready.
If you sent a different coin or used another network
Don't send more. Send us a support request with your swap ID, the transaction ID, and the coin and network you used.
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Last updated October 16, 2026
Pictures show an example partner and example amounts.
