GlobalSwap

Support

How can we help?

Ask the help assistant for a quick answer, or write to our team. We answer on your request's own page.

Ways to get help

  • Ask the help assistant

    Answers from our help center, any time. It can also check a swap you created on this device.

  • Send a support request

    A person from our team reads it and answers on your request's page.

    Write to our team

  • Your requests

    The requests you sent from this device, with their status.

    See your requests

Send a support request

Tell us what happened. A person from our team answers on your request's page.

Starts with GS-, for example GS-20261016-4F2A9C1B. You find it on your swap's page.

So we can reach you. Our replies appear on your request's page.

What happened, and what do you see on the screen? Add the transaction ID of your deposit if you have one.

Your requests on this device

Only this browser keeps this list. Open a request to read our replies.

Support requests are private: they open with their link, or on the device they were sent from.