XRP sent without the destination tag — what now?

Step by step

1. 1

   Step 1 Find the transaction ID

   In the wallet or exchange account you sent from, open the transfer and copy its transaction ID. A block explorer for the XRP Ledger shows the address it went to and whether it had a destination tag.

2. 2

   Step 2 See where your XRP is now

   Exchanges keep many customers' XRP at one address and tell them apart by the destination tag. Without it, your XRP is at the exchange, but the exchange doesn't know whose it is. A wallet of your own needs no tag: XRP sent there is yours as usual.

3. 3

   Step 3 Contact the exchange's support

   Use the support page of the exchange's own app or website, and give the transaction ID, the amount and the time. If the XRP came from a swap, its transaction ID is on your swap's page. Many exchanges can credit such a deposit by hand, sometimes for a fee, but it isn't certain.

4. 4

   Step 4 Next time: receiving XRP

   On the Swap details page, turn on “My address needs a destination tag” and copy the tag from your exchange exactly. Check it once more before you tap “Create swap”.

5. 5

   Step 5 Next time: sending XRP

   If the address to send to needs a tag, the Send screen shows it above the address. It says “You must add this destination tag, or your coins can be lost”. Add it in your wallet first, then tap “I'll add the destination tag”.