Memos and destination tags

Step by step

1. 1

   Step 1 Check whether you need one

   Exchanges often use one address for many customers and tell them apart by a memo. If your exchange shows a memo, tag or comment next to the address, you need it. Personal wallets usually don't.

2. 2

   Step 2 Add it on the Swap details page

   For networks that use one, a switch appears under your address, for example “My address needs a destination tag”. Turn it on and copy the tag from your exchange exactly. The field uses the network's own word: “Destination tag” on XRP, “Comment” on TON, “Memo” on most others.

   
3. 3

   Step 3 Check it before you create the swap

   Compare the tag with your exchange once more before you tap “Create swap”. Without the right memo, your exchange can't credit the coins to your account.

   
4. 4

   Step 4 When you send, add the memo first

   If the address to send to needs a memo, the Send screen shows the memo above the address. It says “You must add this memo, or your coins can be lost”. Copy the memo into your wallet's memo or tag field first, then tap “I'll add the memo” to see the address.

   
5. 5

   Step 5 Then copy the address and the amount

   Copy the address under “To this address” and send exactly the amount shown. Memo, address and amount must all match.