USDT sent on the wrong network — what now?

Step by step

1. 1

   Step 1 Don't send more

   Coins sent again the same way end up in the same place. Stop, and find out where the first transfer went.

2. 2

   Step 2 Find the transaction

   In the wallet or exchange account you sent from, open the transfer and copy its transaction ID. A block explorer for the network you used shows the address the coins went to.

3. 3

   Step 3 See who controls that address

   Coins stay on the network they were sent on, at the address they were sent to. Only whoever controls that address can move them: you, an exchange or the partner of a swap.

4. 4

   Step 4 Your own wallet: add that network

   If the address is in a wallet you control with a seed phrase, the coins are usually still yours. Networks with 0x addresses, such as Ethereum, Polygon and BEP-20, share them: add the network you used, and the same address shows the coins. To move them, you need a little of that network's own coin for the fee.

5. 5

   Step 5 An exchange account: contact the exchange

   If the address belongs to an exchange account, only that exchange can help. Contact its support through its own app or website, with the transaction ID, the network, the coin and the amount. Some exchanges can recover such deposits, often for a fee; others can't.

6. 6

   Step 6 A swap's deposit: ask us

   If the coins were the deposit for a swap, the address belongs to the partner, and only the partner can check it. Tap “Contact support” on your swap's page and add the transaction ID: we help you reach the partner.